Services

Technical support for website or app

On-call engineer. 30 min response to P1 incidents, monitoring, backups, updates, dev hours.

Timelinemonthly

What's included

  • Monitoring 24/7 with alerting
  • Backups with 30-day retention
  • Core, library, and dependency updates
  • Response: P1 30 min, P2 4 hours
  • Dev hours included for changes
  • Monthly report
  • NDA, SLA, compliance reviews

Launching a site or app is the start, not the finish. Integrations break, libraries get patched, servers fail, regulations shift. Without support, even a stable product degrades over time.

What's included

  • 24/7 monitoring — uptime, errors, performance. Alerts to on-call engineer.
  • Backups — nightly, 30-day retention, one-click restore.
  • Updates — PHP/Node, libraries, plugins, automated SSL renewals.
  • Incident response — P1 (down) — 30 min, P2 (partial) — 4 hours, P3 (minor) — next business day.
  • Dev hours — included monthly for changes and improvements.
  • Security — vulnerability monitoring, urgent patches.
  • Reporting — monthly summary: what was done, metrics, recommendations.

Tiers

  • Basic — monitoring + backups + core updates. For simple sites.
  • Extended — + 20 dev hours/month + analytics.
  • 24/7 SLA — dedicated team, 30 min on P1, NDA, security reviews.

First month after launch is free for projects we built.

Support stack

  • Uptime monitoring — UptimeRobot, Pingdom, or custom Telegraf + Grafana. 60-second checks.
  • APM — Sentry Performance, OpenTelemetry, Prometheus + Grafana dashboards.
  • Crash reporting — Sentry for backend, frontend, mobile. Spike rate alerts.
  • Backups — pg_dump to S3 nightly, 30-day retention. Restore tested quarterly.
  • Logs — centralized via Loki + Grafana or ELK. 7-30 day retention by level.
  • Incidents — custom Telegram bot for alerts with escalation (P1: SMS + call, P2: Telegram, P3: email).
  • Ticketing — Linear, ClickUp, or Jira — client asks, we respond per SLA.
  • Dependency updates — Renovate Bot or Dependabot for automatic update PRs.
  • Security — CVE monitoring via GitHub Advisory, Snyk, OWASP Dependency-Check.
  • Deploy — GitOps via GitHub Actions / GitLab CI with required staging run.
  • SSL — Let's Encrypt auto-renewal, expiration alerts 14 days out.
  • DNS — Cloudflare with DDoS protection and WAF.
  • Resilience — hot backup server with 60-second DNS failover.
Message on Telegram → Message on MAX ← All services
Other services
(01) Website development Custom corporate website: bespoke design, service and project pages, lead forms, responsive layout, SEO foundation. → (02) E-commerce store Catalog, filters, cart, checkout. Integrations with ERP, warehouse, payment gateways, delivery and marketplaces. → (03) Landing page development Single-page site for ad traffic. Conversion-focused, optimized messaging, A/B tested after launch. → (04) Custom CRM development When off-the-shelf doesn't fit — we build custom. Customer base, pipelines, tasks, analytics, mobile. → (05) MAX bot Russian VK MAX messenger bot. Same capabilities as Telegram bot, separate audience. → (06) Telegram bot Lead intake, FAQ, broadcasts, payments. Connected to CRM, ERP, warehouse, marketplaces. → (07) Web application development SaaS, dashboards, internal tools, B2B portals. Modern frontend, robust backend, fast iteration. → (08) Native iOS app development Swift and SwiftUI. Design, build, App Store launch, post-release support. → (09) Native Android app development Kotlin and Jetpack Compose. Target Google Play and regional alternatives (RuStore, AppGallery). → (10) Content support for website and e-commerce Content updates, product additions, import from Excel/ERP, photo and copy prep — we handle the routine. →