(01)
RAG over corporate docs — what teams underestimate
RAG looks simple in demos: index documents, retrieve chunks, ask LLM. Production RAG over real corporate knowledge is harder than demos suggest. Teams underestimate data quality, chunking strategy, evaluation, and ongoing maintenance.
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(02)
LLM-powered customer support without making it worse than humans
AI customer support is everywhere in 2026, and most of it is worse than the human alternative — slower, evasive, hallucinating, frustrating. A short guide to building LLM support that customers actually prefer over hold music.
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