MAX bot

MAX is the VK messenger that became mandatory pre-installed on new Russian Android devices in 2024. Audience is growing fast. A MAX bot gives a second channel for customer communication without dependency on foreign platforms.

What we build

• Bot registration and platform onboarding.
• Conversation flows: greeting, FAQ, lead intake, payment.
• CRM integration (amoCRM, Bitrix24 or yours).
• Russian payment gateway integration.
• Subscriber segmentation by behavior.
• Triggered broadcasts.
• Analytics: open rate, conversion, unsubscribes.

When a MAX bot makes sense

• You already have a Telegram bot and want a backup channel.
• Target audience is Russian users, including government employees.
• You need to integrate with Russian government services.

Timeline and support

Basic bot in 3 days. Complex scenarios with integrations — 1-2 weeks. First month of support is free.

Technical stack

• Bot framework — official MAX Bot API + custom wrapper on Node.js (TypeScript) or Python.
• Hosting — serverless functions or VPS. Webhook over polling for speed.
• Database — PostgreSQL for subscribers, history, broadcasts. Redis for dialog state cache.
• Queues — BullMQ or Sidekiq for broadcasts. Respect MAX API rate limits.
• Payments — regional gateways with QR-code support. Payment confirms back into the chat.
• CRM integration — Bitrix24/amoCRM REST API. Lead created on first contact.
• Analytics — custom dashboard: open rate, conversions, unsubscribes.
• Segmentation — tags by behavior, not manual lists.
• Logging — all dialogs persisted for audit trail and bot training.
• Monitoring — UptimeRobot for ping, Sentry for API errors, dev-team alerts.